Technical Support Lead
- QualificationAny Graduates. B.Tech preferred
- Work Experience3 - 6 Years
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Resposibilities
- Provide product/service support through chat/ email and the best customer experience
- Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve
- Communicate with customers and figure out the issues like any issues in integrating plugins
- Document each support and resolution adequately in our internal DB.
Key Skills
- Experience in WordPress product configuration / WP Theme customization WP Plugin Customization
- Basic front end technologies-HTML /CSS, JavaScript
- Good communication skills-verbal and written
- Basic knowledge in hosting servers.